Terms of Service
Please read these terms carefully before using our services. By engaging with Glossivo Media, you agree to be bound by these terms.
Last Updated: January 2025
Acceptance of Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. The materials and services provided by Glossivo Media are protected by applicable intellectual property laws.
Services
Scope of Services
Glossivo Media provides web development, digital advertising, reputation management, and automation services. The specific services provided will be outlined in individual project agreements or statements of work. We reserve the right to modify, suspend, or discontinue any service at any time.
Service Delivery
We will use commercially reasonable efforts to deliver services according to agreed timelines. However, timelines are estimates and not guarantees. Delays may occur due to factors beyond our control, including but not limited to client delays in providing materials, third-party service disruptions, or force majeure events.
Client Responsibilities
Clients are responsible for providing timely feedback, necessary materials, content, and access to systems required for project completion. Clients must ensure they have the legal right to use all materials provided to us and that such materials do not infringe on third-party rights.
Payment Terms
Fees and Invoicing
Fees for services will be specified in individual project agreements. Unless otherwise stated, invoices are due within 14 days of receipt. We reserve the right to charge interest on overdue payments at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Deposits and Milestones
We may require a deposit before commencing work, typically 50% of the total project fee. For larger projects, payment may be structured around milestones. Work will not proceed to the next phase until payment for completed milestones is received.
Refunds
Deposits are non-refundable once work has commenced. For work in progress, refunds will be calculated based on work completed to date, minus a 20% administrative fee. No refunds will be provided for completed work or services already rendered.
Additional Work
Any work requested beyond the original scope will be considered additional work and will be subject to additional fees. We will provide estimates for additional work before proceeding.
Intellectual Property
Client-Provided Materials
Clients retain all rights to materials, content, and intellectual property they provide to us. By providing materials, clients grant us a license to use, modify, and incorporate such materials into the deliverables.
Our Work Product
Upon full payment, clients receive ownership of the final deliverables specifically created for them. This includes custom designs, code, and content created exclusively for the client's project. However, we retain ownership of our general methodologies, processes, and pre-existing tools.
Third-Party Components
Final deliverables may include third-party components (libraries, frameworks, plugins, stock images) that are subject to their own licenses. Clients are responsible for complying with such licenses.
Portfolio Use
We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.
Warranties and Disclaimers
Limited Warranty
We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. For web development projects, we provide a 30-day warranty period following project completion to fix bugs or errors in our work at no additional charge.
Disclaimer
Except as expressly stated in these terms, we provide services 'as is' without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific results from digital advertising campaigns or SEO services.
Third-Party Services
We are not responsible for the performance, availability, or functionality of third-party services, platforms, or tools used in connection with our services. This includes but is not limited to hosting providers, advertising platforms, payment processors, and social media networks.
Limitation of Liability
To the maximum extent permitted by law, Glossivo Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services
- Any content obtained from our services
- Unauthorized access, use, or alteration of your transmissions or content
Our total liability for any claims arising from or relating to our services shall not exceed the amount paid by you to us in the 12 months preceding the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Glossivo Media and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any materials or content you provide to us.
Termination
Either party may terminate a service agreement with 30 days' written notice. We may terminate or suspend access to our services immediately, without prior notice, for any reason, including if you breach these Terms.
Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Australia.
Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to use our services after revisions become effective, you agree to be bound by the revised terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: hello@glossivomedia.com
Business Hours: 9:00 AM - 5:00 PM (Every Day)